Avis Melbourne Car Truck Rental — Car Rental in Melbourne

Reviews of Avis Melbourne Car Truck Rental

• Noah

  Added 2016.09.04

  Ngoc Nguyen really turned the experience around for us. She drove us to our rental car which they had forgotten to bring over and was the first person to apologize with sincerity about all of the fuss. She assured us steps would be taken to ensure it didn't happen again, made us felt at ease with how charming, professional and friendly she was. If we hadn't have met Ngoc, we wouldn't have ever rented from Avis again.
• Daniel

  Added 2016.08.09

  Nice location, good service. We rented the KIA Carnival, the condition of the car is great. Limited parking space, need to reserve your car rental earlier.
• Abigail

  Added 2016.07.08

  Rented a Holden Colorado from 15 - 19 June 2017. Satisfied with the car, especially its stability while driving along long winding roads. The only thing is that the engine is not as refined as that of Japanese cars. We picked up the car at Melbourne Tullamarine airport, and dropped it at Franklin Street. The duty manager Riccardo T was helpful in directing us to the nearest petrol station when we forgot to top up the fuel at the point of return. He also gave helpful directions on how we could walk back to our hotel on A'Beckett Street. The whole process of renting from Avis was fuss free. Will go for Avis for my next drive holiday!
• Jordan

  Added 2016.07.03

  Walked in wanting a small car to do a day trip. Was helped out with an option and a price I thought was reasonable. Had everything explained which was easy to understand. Car was clean and went really well. Drop off was easy.
• Joseph

  Added 2015.06.14

  We headed across town to Franklin and it turned out the car had not been driven there. The staff at the counter was rude and snapped that we should have got to the other office on time. We were all pretty unhappy with the attitudes and the incorrect instructions, especially since most of us were new to the city. At this point the customer service was abismal.
• Connor

  Added 2014.11.14

  I certainly hope management is competent enough to recognise star employees like this who are doing their brand proud, and take a closer look at their customer service representatives who don't actually like working with real people.
• Cody

  Added 2014.04.08

  Professional and reliable. Good advices and services rendered.
• Andrew

  Added 2013.10.01

  I got to the Spencer Street office in time to pick up our car, but my mates, who are tourists, got lost on the way and the staff (who were grumpy) informed us they had to close the office, but that our booking and the car would be driven up to the Franklin Street branch.
• Adrian

  Added 2013.07.03

  I'm only giving Avis 5 stars because of Ngoc Nguyen, who was fantastic. The rest of the team were extremely disappointing.